Privacy Policy

Welcome to Pranav TechLabs ("us", "we", or "our"). We operate the Pranav TechLabs digital template marketplace and related digital services. This highly comprehensive Privacy Policy outlines our strict guidelines regarding the collection, use, protection, and disclosure of your information when you use our website, purchase our bespoke templates, or interact with our agency services.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with these policies, please do not use our platforms.

1. Comprehensive Information Collection

To provide you with a premium, frictionless, and secure experience, we collect various categories of information. This data is critical for fulfilling orders, providing customer support, and maintaining the highest security standards on our marketplace.

A. Personal Identification Information (PII)

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes, but is not limited to:

• Full Name and Job Title
• Email Address (for account creation, invoicing, and template delivery)
• Billing Address, State, Province, ZIP/Postal code, City
• Phone Number (optional, for urgent support queries)

B. Transaction & Financial Data

When you purchase a template, your payment is processed by our secure third-party payment processors (Razorpay for domestic Indian transactions, and PayPal for global transactions). We do not collect, store, or process your full credit card numbers, bank account passwords, or UPI PINs on our servers. We only retain transaction IDs, order amounts, and payment statuses to grant you access to your downloaded assets and prevent fraudulent chargebacks.

C. Usage & Technical Data

We automatically collect information on how the Service is accessed and used. This Usage Data may include:

• Your computer's Internet Protocol address (e.g., IP address)
• Browser type, browser version, and operating system
• The specific pages of our Service that you visit
• The time and date of your visit, and the time spent on those pages
• Unique device identifiers and diagnostic data for identifying server crashes

2. How We Use Your Data

Pranav TechLabs strictly uses the collected data for the following essential business purposes:

• Service Provision: To create and maintain your account, process your template orders, and deliver digital downloads instantly.
• Customer Support: To notify you about changes to our Service, provide technical assistance, and troubleshoot code-related queries.
• Security & Fraud Prevention: To monitor unauthorized login attempts, detect bot behavior, and prevent fraudulent payment chargebacks.
• Platform Improvement: To gather analysis or valuable information so that we can improve the UX/UI of our marketplace and introduce highly requested template categories.
• Marketing (With Consent): To send you newsletters, special offers, and general information about new templates, provided you have opted in to receive such information.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as beacons, tags, and scripts) to track the activity on our Service and hold certain information.

• Session Cookies: Essential for operating our Service. They allow you to stay logged in and keep items in your shopping cart.
• Security Cookies: Used strictly to authenticate users and prevent fraudulent use of user accounts (e.g., CSRF tokens).
• Preference Cookies: Used to remember your preferences and various settings (like Dark/Light mode).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, you may not be able to securely checkout or access your digital downloads.

4. Data Sharing & Third-Party Disclosure

We do not sell, trade, or rent your Personal Identification Information to others. We may share generic aggregated demographic information not linked to any personal data regarding visitors with our business partners. We may employ third-party companies to facilitate our Service:

• Payment Processors: PayPal Holdings Inc. and Razorpay Software Private Limited for secure checkout routing.
• Email Delivery Services: To send automated order confirmations, password resets, and marketing emails.
• Analytics Providers: Such as Google Analytics, to monitor and analyze the use of our Service.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Data Retention & Security

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, accounting and tax laws in India), resolve disputes, and enforce our legal agreements.

The security of your data is of utmost importance to us. Our server architecture utilizes enterprise-grade encryption (SSL/TLS), and passwords are securely hashed using advanced bcrypt algorithms. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Global Privacy Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or California, you have specific data protection rights. Pranav TechLabs aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data stored on our servers.
• The right to rectification: You can request that we correct any information you believe is inaccurate.
• The right to erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions. Note that erasing your account will revoke your access to previously purchased digital templates.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

7. Legal Jurisdiction & Disclosure

Under certain circumstances, Pranav TechLabs may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This Privacy Policy shall be governed and construed in accordance with the laws of India, specifically under the jurisdiction of the courts located in Jodhpur, Rajasthan, without regard to its conflict of law provisions.

8. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this platform, please contact us: